Uloma Umeano specializes in helping businesses better serve their customers. She has worked in various sectors including Information and Communications Technology (ICT), Financial Services, Marketing and Advertising, Publishing and Non-Profit. AsMarketing Manager, Microsoft Nigeria/Ghana she was instrumental to the establishment and management of a credible reputation for the software giant in Nigeria. Marketing programs were targeted at the private sector and the media. Similarly, as Head of Marketing and Communications, British Council Nigeria, communication challenges were overcome as the strategic marketing communication decisions were established. As General Manager, Tequila Direct, a Direct Marketing firm, Uloma proved herself as a personality to be reckoned with in the marketing consulting industry, trail blazing the introduction and execution of then nouveau Direct Marketing practices. She has also worked in Sales and Marketing at Citizens Bank and Rosabel Advertising Limited.
Uloma is known for her engaging and motivating style of training. As a facilitator in the Fate Foundation mentee scheme, she has inspired and mentored several budding entrepreneurs. She has been a favorite in Fate Foundation’s annual marketing training programs for the past 5 years.
An MBA degree holder from the prestigious Lagos Business School (Pan African University), Uloma also earned a Diploma from the Institute of Direct Marketing, MiddlesexUK. With a first degree in Dramatic Arts from theUniversity of Nigeria, Nsukka, it’s no surprise she brings a lot of drama to her training sessions.
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Dramatic Impact is about combining the skills, professionalism and insights of our highly trained facilitators with the flexible, creative possibilities presented by our solution-oriented approach to management. With Branded Service Theatre© our sessions provide relevant, transformative and entertaining resolutions to the challenges facing many organisations today.
We are not just a most experiential Training Company. We are not just a most creative Communications Agency. We are not just a thoroughly insightful Organisational Culture and Change Management Consultancy. We are not just a most detailed Data Services Organisation. We are all of the above… and more.
We are a Marketing Communications Agency that with a bird’s eye view on practical results that bring about profitable transformations in the organisation. We deliver bespoke solutions that ultimately ensure that our clients have a greater share of the future!
We are DRAMATISTS.
The high point of our training events are our Branded Service Theatre© provided under the title – Dramatic Impact.
We are PACE-SETTERS.
Ours is the organisation that led several others to form an established presence for Customer Service Practice in Nigeria. As the major sponsors of the Customer Service Practitioners Association (CUSPA) we are thought leaders in the Service Design, Customer Satisfaction Surveys, Customer Service Training and Mystery Shopping. www.cuspa.org
We create RAVING FANS!
Our work speaks for us. Our participants’ feedback usually post percentiles of over 85 average in the following headings:
• Knowledge of Subject Matter
• Ability to convey knowledge
• Use of relevant examples
All of our clients are repeat businesses. We have clients who have retained our services for as long as we have been in business! Similarly we have received referrals and new business leads from most of them.
At Customer CentriCity Limited, we believe we are in a good position to help achieve the goal of assisting organisations reach the goal of communicating perfectly. At Customer CentriCity Limited, we believe we are in a good position to help achieve the goal of assisting organisations reach the goal of communicating perfectly