This Lab is all about data. It is the engine of our operations because it feeds into all the work we do in other departments. Our Training, Consultancy and Marketing Communications processes are usually jump-started by researched information.
Research and Survey
We are very proficient when it comes to our Research and Surveys. We also have data-focused products that we offer our clients and a research team dedicated to carrying out surveys in whatever capacity; with a user-friendly format for laying out and presenting our findings. Our researches include Market Intelligence, Surveys, Competitive Benchmarking and Customer Satisfaction Surveys which can be carried out across Nigeria.
Our style is usually the employment of a combination of research tools: Focus Group Discussions, Deep Structured Interviews, Questionnaires, Phone Interviews, Text message spot interviews and Town Hall Meetings.
The one sure way to guarantee that your service personnel are doing what they should is to invest in a Mystery Shopping program and let them know. It is not a witch hunt; it is simply an additional reminder that they need to keep them on their toes.
In today’s competitive environment it is essential to deliver outstanding Customer Service. It’s also critical to ensure that brand procedures and practices are delivered consistently throughout every part of your business. Businesses are increasingly seeing each customer not in terms of value of a single transaction but the value of that customer’s business over a lifetime.
Businesses use Mystery Shopping for two reasons;
1. To reinforce frontline expectations.
2. To answer crucial questions about the customer’s experience.
Our Mystery Shopping services, processes and systems are designed to eliminate inconsistency and to give you confidence in the business intelligence we gather.
Our ever growing relational database is one product that we grow steadily and keep up to date with current figures and information based on the different sectors. This enables us to meet whatever needs our clients have swiftly and effectively. Our target is to have up to 2 million current names in the Public and Private sectors by the end of 2013.
The List Rental service is one made possible by the data we have compiled over time based on different sources. We update or amend this list to meet whatever requirements our clients may have.
We have a very rich database of information which we draw on to meet the needs of our clients, over the years the information we have collated and are still collating have made us very resourceful and rich with valuable information. We also manage client’s data needs: Data Clean up, Data Analysis, Data Warehousing.
Event Invitation Planning
We draw on our resource of data to help create invitation guest lists based on our database, this ensures that we have contacts that fall in line with our clients target audience. This service includes feedback management and confirmation handling by our call operators.
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Dramatic Impact is about combining the skills, professionalism and insights of our highly trained facilitators with the flexible, creative possibilities presented by our solution-oriented approach to management. With Branded Service Theatre© our sessions provide relevant, transformative and entertaining resolutions to the challenges facing many organisations today.
We are not just a most experiential Training Company. We are not just a most creative Communications Agency. We are not just a thoroughly insightful Organisational Culture and Change Management Consultancy. We are not just a most detailed Data Services Organisation. We are all of the above… and more.
We are a Marketing Communications Agency that with a bird’s eye view on practical results that bring about profitable transformations in the organisation. We deliver bespoke solutions that ultimately ensure that our clients have a greater share of the future!
We are DRAMATISTS.
The high point of our training events are our Branded Service Theatre© provided under the title – Dramatic Impact.
We are PACE-SETTERS.
Ours is the organisation that led several others to form an established presence for Customer Service Practice in Nigeria. As the major sponsors of the Customer Service Practitioners Association (CUSPA) we are thought leaders in the Service Design, Customer Satisfaction Surveys, Customer Service Training and Mystery Shopping. www.cuspa.org
We create RAVING FANS!
Our work speaks for us. Our participants’ feedback usually post percentiles of over 85 average in the following headings:
• Knowledge of Subject Matter
• Ability to convey knowledge
• Use of relevant examples
All of our clients are repeat businesses. We have clients who have retained our services for as long as we have been in business! Similarly we have received referrals and new business leads from most of them.
At Customer CentriCity Limited, we believe we are in a good position to help achieve the goal of assisting organisations reach the goal of communicating perfectly. At Customer CentriCity Limited, we believe we are in a good position to help achieve the goal of assisting organisations reach the goal of communicating perfectly