Our interest in transforming the people in an organisation leads invariably to a transformation of the Organisational Culture… Or Culture Change. With CentriCulture®, we do as much as possible to infuse as much as much of the brand into its organisation which results therefore in a synergized organisation whose corporate message and the people are one.
Organisational Structure Analysis
Creating an organizational structure that is solid, efficient and able to support your objectives is an essential component of your organization’s success. Our start point is to evaluate the current organisational structures to determine its inadequacies, and then chart a new direction on how the organisation must evolve to successfully accomplish its goals. We examine lines of responsibility, reporting, and other communications; estimate manpower requirements and competencies; and suggest actions to fill gaps.
“Culture is the most profound force in an organisation, yet the most intangible”. Many companies are discovering that an appealing corporate culture is a powerful recruiting tool, a fantastic incentive for existing staff and an effective way to boost the bottom line – thereby making culture the real bottom line. An organisation’s culture is its unique personality. The culture determines what people do and how energetically they contribute to problem solving, innovation, customer service, productivity, and quality. A company with a well developed culture has an advantage over competitors.
Customer CentriCity helps organisations build a sustainable high performance culture that ensures improved employee productivity, creativity and responsibility. Our abilities extend to Business Integration for organisations that have mixed cultures, especially those who have gone through mergers and need to have a unified culture to ensure growth and stability.
The ability of an organization to manage change is a critical component of high performance. Customer CentriCity Limited helps organizations prepare for change by managing the complex organizational and workforce transition and by ensuring that culture and process are fully integrated into change initiatives. Our approach to organisational change ensures that the people are involved so as to harness their enthusiasm, and gain their buy-in and support for the change process to successfully achieve desired results.
We guide clients through the process of change. From understanding the rationale for change to identifying the changes needed to yield high performance. We help our clients develop strategic focus and establish measures of success to deliver strong results.
Change Management entails thoughtful planning and sensitive implementation, and above all, consultation with, and involvement of, the people affected by the changes. If you force change on people normally problems arise. Change must be realistic, achievable and measurable. These aspects are especially relevant to managing personal change. Before starting organizational change, ask yourself: What do we want to achieve with this change, why, and how will we know that the change has been achieved? Who is affected by this change, and how will they react to it? How much of this change can we achieve ourselves, and what parts of the change do we need help with? These aspects also relate strongly to the management of personal as well as organisational change.
These are all aspects of Change Management that Customer CentriCity Limited addresses within every organisation that we work with. We work to answer every pressing need and guarantee a synced process where every individual operates seamlessly.
Customer Service Consulting and Modeling
Organisations are now awake to the fact that customer’s are important to the success of their business and are now positioning the customer at the center of every vital business decision. They focus strongly on the flawless combination of delivering Excellent Service; recognising the fact that it is now key requirement for engendering loyalty and long term customer commitment and continuously managing the customer experience.
We understand that creating a product or service that is unique in the eyes of the customer is becoming increasingly difficult in today's competitive environment and the current economic state worsens this. Therefore to achieve sustainable competitive advantage companies need to rely on strong foundational Customer Service and add detail oriented customer experience management. At CCC we provide organisations with this edge with the intention of creating a seamless combination of delivering great Customer Service and continuously managing customer experience.
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Dramatic Impact is about combining the skills, professionalism and insights of our highly trained facilitators with the flexible, creative possibilities presented by our solution-oriented approach to management. With Branded Service Theatre© our sessions provide relevant, transformative and entertaining resolutions to the challenges facing many organisations today.
We are not just a most experiential Training Company. We are not just a most creative Communications Agency. We are not just a thoroughly insightful Organisational Culture and Change Management Consultancy. We are not just a most detailed Data Services Organisation. We are all of the above… and more.
We are a Marketing Communications Agency that with a bird’s eye view on practical results that bring about profitable transformations in the organisation. We deliver bespoke solutions that ultimately ensure that our clients have a greater share of the future!
We are DRAMATISTS.
The high point of our training events are our Branded Service Theatre© provided under the title – Dramatic Impact.
We are PACE-SETTERS.
Ours is the organisation that led several others to form an established presence for Customer Service Practice in Nigeria. As the major sponsors of the Customer Service Practitioners Association (CUSPA) we are thought leaders in the Service Design, Customer Satisfaction Surveys, Customer Service Training and Mystery Shopping. www.cuspa.org
We create RAVING FANS!
Our work speaks for us. Our participants’ feedback usually post percentiles of over 85 average in the following headings:
• Knowledge of Subject Matter
• Ability to convey knowledge
• Use of relevant examples
All of our clients are repeat businesses. We have clients who have retained our services for as long as we have been in business! Similarly we have received referrals and new business leads from most of them.
At Customer CentriCity Limited, we believe we are in a good position to help achieve the goal of assisting organisations reach the goal of communicating perfectly. At Customer CentriCity Limited, we believe we are in a good position to help achieve the goal of assisting organisations reach the goal of communicating perfectly