This solution is dedicated to organising Strategy/Planning Sessions targeted at ensuring goals are met in terms of organisational development and productivity. Our Team building and visioning planning sessions are targeted towards staff productivity and awareness of the organisations culture.
At Customer CentriCity Limited, the Hatchery is also responsible for the Business/Marketing Planning aspect of our organisation and is targeted at groups in need of new Out-of-the-box thinking and this includes:
- Start-up companies
- Teams in Large Corporates/ Multinationals
Corporate Strategy Workshop
We challenge the status quo, the norms, and the traditional way of doing things and insist on lateral thinking…. Outside the box. We just keep asking, What if…? What if we tried it another way? What if competition appears from SA? What if there is another plane crash? What if NEPA starts working efficiently? Yes, the list is endless and we generate them for each session. That way we always arrive at fresh solutions
Worst case scenario- Your organisation has a new product that has taken several months for the research team to develop. You launch this product and expect people to come and buy it. A customer comes to your organisation to ask for this product and the front desk has no idea what they’re talking about. A call is put through to someone else in a different department who is also clueless and the customer storms out irritated.
This situation results from poor communication within an organization. Poor internal communication has plagued many organizations, and has been the downfall of quite a few. The absence of a structured and well- managed internal communications platform leads to misinformation, rumour mongering, sectionalism, internal rivalry and ultimately a lack of productivity. It's tremendously important that your organization foster an atmosphere of openness and create systems that will lead to the freest flow possible of, not only information, but ideas, feelings, and a sense of shared purpose.
We are fully equipped to bridge the existing gap in the flow of communication and will help you establish a team building cordial atmosphere and set up efficient systems that will lead to good internal communication.
Niche Event Marketing
We offer our expert services to clients who require niche event marketing. We create a full proof plan deciding what form of marketing is best suited to our clients target audience. Based on our research, we proceed with the marketing ensuring that we reach the target audience in a timely and purposeful manner.
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Dramatic Impact is about combining the skills, professionalism and insights of our highly trained facilitators with the flexible, creative possibilities presented by our solution-oriented approach to management. With Branded Service Theatre© our sessions provide relevant, transformative and entertaining resolutions to the challenges facing many organisations today.
We are not just a most experiential Training Company. We are not just a most creative Communications Agency. We are not just a thoroughly insightful Organisational Culture and Change Management Consultancy. We are not just a most detailed Data Services Organisation. We are all of the above… and more.
We are a Marketing Communications Agency that with a bird’s eye view on practical results that bring about profitable transformations in the organisation. We deliver bespoke solutions that ultimately ensure that our clients have a greater share of the future!
We are DRAMATISTS.
The high point of our training events are our Branded Service Theatre© provided under the title – Dramatic Impact.
We are PACE-SETTERS.
Ours is the organisation that led several others to form an established presence for Customer Service Practice in Nigeria. As the major sponsors of the Customer Service Practitioners Association (CUSPA) we are thought leaders in the Service Design, Customer Satisfaction Surveys, Customer Service Training and Mystery Shopping. www.cuspa.org
We create RAVING FANS!
Our work speaks for us. Our participants’ feedback usually post percentiles of over 85 average in the following headings:
• Knowledge of Subject Matter
• Ability to convey knowledge
• Use of relevant examples
All of our clients are repeat businesses. We have clients who have retained our services for as long as we have been in business! Similarly we have received referrals and new business leads from most of them.
At Customer CentriCity Limited, we believe we are in a good position to help achieve the goal of assisting organisations reach the goal of communicating perfectly. At Customer CentriCity Limited, we believe we are in a good position to help achieve the goal of assisting organisations reach the goal of communicating perfectly