Learning is no longer just about being “talked at!”
Dramatic Impact is about combining the skills, professionalism and insights of our highly trained facilitators with the flexible, creative possibilities presented by our solution-oriented approach to management. With Branded Service Theatre© our sessions provide relevant, transformative and entertaining resolutions to the challenges facing many organisations today.
This invasive approach to training ensures that it is experiential with a higher level of understanding, recall and post-training application.
• Personal development focus. We make our training relevant to the participants first as individuals then as value for the organisation. That way, they “own” the responsibility to be transformed by what they are exposed to.
• Strong sense of recall. Dramatisation always delivers a higher sense of references and remembering.
• Inspiring and motivational.
• Experiential learning
- NLP based. Some of our facilitators are certified NLP practitioners.
• Practice-based assimilation. Hands-on approach to learning and internalizing with group and individual exercises, games and puzzles that embed learning in the course of the teaching.
• Action plan
- TO DO Checklist that reduces the training to 3 quick-wins which when practiced, demonstrate the fact of transformation… achieved through our training
Our training style is interactive and fortified by practical learning. It combines multimedia, skills assessment, life-like case studies methodology that drives and embeds the desired behaviours around the training activities. The training content is Research-based (internal and external) and refreshed based on topical and industry development
Bespoke Clinics
These are industry/job specific workshops designed to address the challenges in specific job situations. Our clinics are flexible in application and are additionally delivered as external consortiums where the benefit of interacting and networking with industry associates is a plus.
The modules focus mainly on best practice customer service and leadership in various sectors. Additional content evolves based on multidisciplinary integration, and as determined by the industry culture and current situation.
All our training work can be tailored as an in-house program to address specific issues within your company.
Our trainings include:
• Customer Service Delivery
• Leadership Development
• Sales and Marketing
• Team Building
• Change Management.
Dramatic Impact is about combining the skills, professionalism and insights of our highly trained facilitators with the flexible, creative possibilities presented by our solution-oriented approach to management. With Branded Service Theatre© our sessions provide relevant, transformative and entertaining resolutions to the challenges facing many organisations today.
We are not just a most experiential Training Company. We are not just a most creative Communications Agency. We are not just a thoroughly insightful Organisational Culture and Change Management Consultancy. We are not just a most detailed Data Services Organisation. We are all of the above… and more.
We are a Marketing Communications Agency that with a bird’s eye view on practical results that bring about profitable transformations in the organisation. We deliver bespoke solutions that ultimately ensure that our clients have a greater share of the future!
We are DRAMATISTS.
The high point of our training events are our Branded Service Theatre© provided under the title – Dramatic Impact.
We are PACE-SETTERS.
Ours is the organisation that led several others to form an established presence for Customer Service Practice in Nigeria. As the major sponsors of the Customer Service Practitioners Association (CUSPA) we are thought leaders in the Service Design, Customer Satisfaction Surveys, Customer Service Training and Mystery Shopping. www.cuspa.org
We create RAVING FANS!
Our work speaks for us. Our participants’ feedback usually post percentiles of over 85 average in the following headings:
• Knowledge of Subject Matter
• Ability to convey knowledge
• Use of relevant examples
All of our clients are repeat businesses. We have clients who have retained our services for as long as we have been in business! Similarly we have received referrals and new business leads from most of them.
At Customer CentriCity Limited, we believe we are in a good position to help achieve the goal of assisting organisations reach the goal of communicating perfectly. At Customer CentriCity Limited, we believe we are in a good position to help achieve the goal of assisting organisations reach the goal of communicating perfectly