Our Philosophy
The 720° Customer Cover is the propelling idea that birthed our business.
It is the same philosophy that propels our services, our structure and our processes which states that, as a Marketing Communications Consultancy with a keen focus on Impact and Change, “we go round the customer twice”.
We go round 360° when we offer creatively differentiated Through-The-Line (TTL) Marketing Communication Services through traditional media. We go round a second time when we address the people in the organisation, as a part of the Marketing Communications mix. Our belief is that there must be a synergized message from the organisation from all touch-points, regardless of which one the customer interacts through. It reinforces the need to engage the customer through the most impactful and sustainable channel of experience delivery…the PEOPLE.
At Customer CentriCity Limited, we believe that achieving Total Customer Experience (TCE) leads to sustainable profitability.
Recent Blog and Updates
2015-09-30
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Dramatic Impact
Dramatic Impact is about combining the skills, professionalism and insights of our highly trained facilitators with the flexible, creative possibilities presented by our solution-oriented approach to management. With Branded Service Theatre© our sessions provide relevant, transformative and entertaining resolutions to the challenges facing many organisations today.
Our Clients
Renmoney
see testimonial
British American Tobacco
see testimonial
First Bank Nigeria (M & CC Department)
see testimonial
What Makes Us Special?
We are not just a most experiential Training Company. We are not just a most creative Communications Agency. We are not just a thoroughly insightful Organisational Culture and Change Management Consultancy. We are not just a most detailed Data Services Organisation. We are all of the above… and more.
We are a Marketing Communications Agency that with a bird’s eye view on practical results that bring about profitable transformations in the organisation. We deliver bespoke solutions that ultimately ensure that our clients have a greater share of the future!
We are DRAMATISTS.
The high point of our training events are our Branded Service Theatre© provided under the title – Dramatic Impact.
We are PACE-SETTERS.
Ours is the organisation that led several others to form an established presence for Customer Service Practice in Nigeria. As the major sponsors of the Customer Service Practitioners Association (CUSPA) we are thought leaders in the Service Design, Customer Satisfaction Surveys, Customer Service Training and Mystery Shopping. www.cuspa.org
We create RAVING FANS!
Our work speaks for us. Our participants’ feedback usually post percentiles of over 85 average in the following headings:
• Knowledge of Subject Matter
• Ability to convey knowledge
• Use of relevant examples
All of our clients are repeat businesses. We have clients who have retained our services for as long as we have been in business! Similarly we have received referrals and new business leads from most of them.
