Logo
Logo
  • About
    • Our Philosophy
    • Our Team
    • What Makes Us Special
    • Our Alliances
    • Our Training Partners
    • Clients Testimonials
  • Services
    • Training @ Dramatic Impact
    • Ideas & Strategic Solutions @ The Hatchery
    • Organizational Development @ Centriculture
    • Creative Services @ Ekwe
    • Explorative Studies, Surveys and Analysis @ DataXtract
  • Resource
    • Newsletters
    • CUSPA Learning Resource
    • Blog and Updates
    • Network Hub
      • Facebook
      • Twitter
      • LinkedIn
      • Google+
    • Gallery
  • Highlights
    • Our Core-Sprited Passion
    • BST ©
    • Experiential Teaching
    • Team Building
  • Contact
    • Locate Us
    • Drop A Note
    • Enrol For Training

Shortcodes

Our Philosophy

The 720° Customer Cover is the propelling idea that birthed our business. 

It is the same philosophy that propels our services, our structure and our processes which states that, as a Marketing Communications Consultancy with a keen focus on Impact and Change, “we go round the customer twice”.  

 We go round 360° when we offer creatively differentiated Through-The-Line (TTL) Marketing Communication Services through traditional media. We go round a second time when we address the people in the organisation, as a part of the Marketing Communications mix. Our belief is that there must be a synergized message from the organisation from all touch-points, regardless of which one the customer interacts through.  It reinforces the need to engage the customer through the most impactful and sustainable channel of experience delivery…the PEOPLE.

At Customer CentriCity Limited, we believe that achieving Total Customer Experience (TCE) leads to sustainable profitability. 

Recent Blog and Updates

Vacancy at Customer Centricity Limited
2016-06-28

Vacancy at Customer Centricity Limited

Customer Centricity Ltd is currently looking to fill the position of Training Centre Manager. The Candidate must be a “hands-on&rdq...

CREATE RAVING FANS 2015
2015-09-30

CREATE RAVING FANS 2015

HAVE YOU REGISTERED FOR CREATE RAVING FANS?!   DO YOU HAVE YOUR PURPLE TICKET?   Registration is ...

Dramatic Impact

Dramatic Impact is about combining the skills, professionalism and insights of our highly trained facilitators with the flexible, creative possibilities presented by our solution-oriented approach to management. With Branded Service Theatre© our sessions provide relevant, transformative and entertaining resolutions to the challenges facing many organisations today.

  • Our Core Spirited Passion
  • BST ©
  • Experiential Teaching
  • Team Building

Our Clients

Renmoney
Renmoney

see testimonial

British American Tobacco
British American Tobacco

see testimonial

First Bank Nigeria (M & CC Department)
First Bank Nigeria (M & CC Department)

see testimonial

See More Clients and Testimonials

What Makes Us Special?

We are not just a most experiential Training Company. We are not just a most creative Communications Agency.  We are not just a thoroughly insightful Organisational Culture and Change Management Consultancy. We are not just a most detailed Data Services Organisation. We are all of the above… and more.

We are a Marketing Communications Agency that with a bird’s eye view on practical results that bring about profitable transformations in the organisation. We deliver bespoke solutions that ultimately ensure that our clients have a greater share of the future!

We are DRAMATISTS. 
The high point of our training events are our Branded Service Theatre© provided under the title – Dramatic Impact.  

We are PACE-SETTERS. 
Ours is the organisation that led several others to form an established presence for Customer Service Practice in Nigeria. As the major sponsors of the Customer Service Practitioners Association (CUSPA) we are thought leaders in the Service Design, Customer Satisfaction Surveys, Customer Service Training and Mystery Shopping. www.cuspa.org 

We create RAVING FANS! 
Our work speaks for us. Our participants’ feedback usually post percentiles of over 85 average in the following headings:
•    Knowledge of Subject Matter 
•    Ability to convey knowledge
•    Use of relevant examples

All of our clients are repeat businesses. We have clients who have retained our services for as long as we have been in business! Similarly we have received referrals and new business leads from most of them. 

The CCC Continuum

At Customer CentriCity Limited, we believe we are in a good position to help achieve the goal of assisting organisations reach the goal of communicating perfectly. At Customer CentriCity Limited, we believe we are in a good position to help achieve the goal of assisting organisations reach the goal of communicating perfectly

Recent Tweets
Tweets by @c_centricity
We Are Social!
logo
  • About Us
  • Subscribe to Our Newsletter
  • CUSPA
  • Webmail
  • Terms
  • Contact Us
  • WebDesign by Lumiere