It’s all about bringing each concept to life in a theatrical, unforgettable series of role play exercises!
Real problems- Real role plays- Real results
“If you let go of who you are then perhaps you will become who you might be”
Our Branded Service Theatre © encourages you to take on the personality needed to achieve results. Our clients have the opportunity of benefiting from our BST©, because we understand that different companies are branded differently. We are never generic, rather we endeavour to meet their needs by taking their brands into consideration and working in line with their brand values. Consequently, and to the delight of our customers, we offer bespoke trainings to all our clients. All our materials are specifically tailored to meet their needs.
Lights! Camera! Action!
Yes! Real cameras. Real on-the-spot movies! Real time! A fun and experiential way to teach, our BST© take on different approaches and these role plays help the participants begin to create and live the roles they need to ensure excellence in all they do.
We make Dramatic Impact indeed!
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Dramatic Impact is about combining the skills, professionalism and insights of our highly trained facilitators with the flexible, creative possibilities presented by our solution-oriented approach to management. With Branded Service Theatre© our sessions provide relevant, transformative and entertaining resolutions to the challenges facing many organisations today.
We are not just a most experiential Training Company. We are not just a most creative Communications Agency. We are not just a thoroughly insightful Organisational Culture and Change Management Consultancy. We are not just a most detailed Data Services Organisation. We are all of the above… and more.
We are a Marketing Communications Agency that with a bird’s eye view on practical results that bring about profitable transformations in the organisation. We deliver bespoke solutions that ultimately ensure that our clients have a greater share of the future!
We are DRAMATISTS.
The high point of our training events are our Branded Service Theatre© provided under the title – Dramatic Impact.
We are PACE-SETTERS.
Ours is the organisation that led several others to form an established presence for Customer Service Practice in Nigeria. As the major sponsors of the Customer Service Practitioners Association (CUSPA) we are thought leaders in the Service Design, Customer Satisfaction Surveys, Customer Service Training and Mystery Shopping. www.cuspa.org
We create RAVING FANS!
Our work speaks for us. Our participants’ feedback usually post percentiles of over 85 average in the following headings:
• Knowledge of Subject Matter
• Ability to convey knowledge
• Use of relevant examples
All of our clients are repeat businesses. We have clients who have retained our services for as long as we have been in business! Similarly we have received referrals and new business leads from most of them.
At Customer CentriCity Limited, we believe we are in a good position to help achieve the goal of assisting organisations reach the goal of communicating perfectly. At Customer CentriCity Limited, we believe we are in a good position to help achieve the goal of assisting organisations reach the goal of communicating perfectly