At Customer CentriCity Limited, we believe that achieving Total Customer Experience (TCE) leads to sustainable profitability. In other words, we drive a business philosophy which maintains that total marketing can only be achieved when, “We go round the customer twice.”
This philosophy is evident in the work we do especially in our Organisational Development modules. They are specifically tailored to ensure that our clients receive quality services suited to the organisations corporate brand ex
We have the perfect formula! 360 degrees + 360 degrees=720 degrees of Total Customer Experience.
Who We Are
We are a lot of things. We do a lot of things. We say a lot of things. But we have one singular belief that drives and motivates us…The CUSTOMER! Our 720 degrees philosophy has easily become our raison d’être. It reinforces the need to engage the customer, not just through conventional external advertising, but also through the most impactful and sustainable channel of experience delivery…the PEOPLE.
Customer CentriCity Limited is a full service Business Communications and Human Performance Improvement Organization. We were first incorporated in March 2005 and launched into full operations in April 2007, convicted to bridge the gap in communications borne out of the separation of marketing concepts and the ‘people value’ element. Thus, our firm has competencies in all aspects of Business Communications, including Brand Activation and Internal Branding; Organisational and Talent Development; and Research and Insights. Our practice is complemented by a very active training unit whose services are widely engaged by our clients in sectors including Finance, Hospitality, Leisure, Energy, Entertainment , Real-Estate, Tobacco and Education.
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Dramatic Impact is about combining the skills, professionalism and insights of our highly trained facilitators with the flexible, creative possibilities presented by our solution-oriented approach to management. With Branded Service Theatre© our sessions provide relevant, transformative and entertaining resolutions to the challenges facing many organisations today.
We are not just a most experiential Training Company. We are not just a most creative Communications Agency. We are not just a thoroughly insightful Organisational Culture and Change Management Consultancy. We are not just a most detailed Data Services Organisation. We are all of the above… and more.
We are a Marketing Communications Agency that with a bird’s eye view on practical results that bring about profitable transformations in the organisation. We deliver bespoke solutions that ultimately ensure that our clients have a greater share of the future!
We are DRAMATISTS.
The high point of our training events are our Branded Service Theatre© provided under the title – Dramatic Impact.
We are PACE-SETTERS.
Ours is the organisation that led several others to form an established presence for Customer Service Practice in Nigeria. As the major sponsors of the Customer Service Practitioners Association (CUSPA) we are thought leaders in the Service Design, Customer Satisfaction Surveys, Customer Service Training and Mystery Shopping. www.cuspa.org
We create RAVING FANS!
Our work speaks for us. Our participants’ feedback usually post percentiles of over 85 average in the following headings:
• Knowledge of Subject Matter
• Ability to convey knowledge
• Use of relevant examples
All of our clients are repeat businesses. We have clients who have retained our services for as long as we have been in business! Similarly we have received referrals and new business leads from most of them.
At Customer CentriCity Limited, we believe we are in a good position to help achieve the goal of assisting organisations reach the goal of communicating perfectly. At Customer CentriCity Limited, we believe we are in a good position to help achieve the goal of assisting organisations reach the goal of communicating perfectly